View Incident History
Resolved [08/10/2019 15:26]
The cause has been located and service has now stablised. If a connection hasn't returned please power cycle the router to force a reconnection attempt. Apologies for the disruption witnessed.
Completed [30/08/2019 00:10]
The upgrade was successful and cleared the fault condition as suspected. We have been monitoring for the past hour and have not seen any further instability.
Resolved [29/08/2019 17:42]
We are seeing services restored now. If any connections remain offline please reboot the routers. The root cause is under investigation.
Resolved [30/05/2019 12:29]
The fault was resolved with all circuits restored by 13:35.
Full notes from Virgin Media Business surrounding the handling of this fault can be found here:
We apologise again for the prolonged outage which affected working hours.
Resolved [17/04/2019 17:19]
BT have confirmed that a line card needed to be reloaded in order to resolve the issue, we consider services to no longer be at risk.
Please let email@example.com know if you have any further concerns.
Resolved [15/04/2019 15:26]
The problem was localised to 1 rack of servers following a PDU failure.
Resolved [05/04/2019 13:02]
The affected circuits appear to have been restored. We have received no further communication from Virgin, so please consider service to be at risk.
Resolved [25/02/2019 12:23]
TalkTalk's systems appear to be operational again. However, please consider them to be at risk as we have not received any communication from them to confirm that everything is back to normal.
Resolved [14/02/2019 11:22]
The issue has been resolved. The cause was linked to a connectivity issue between the servers in the cluster.
Resolved [18/01/2019 10:11]
The issue with routing has been resolved, we apologise for any inconvenience caused this morning.
If you continue to have any problems please contact the support desk with specific examples.
Completed [14/12/2018 01:31]
The maintenance is now complete.
Resolved [15/11/2018 17:33]
Resolved [16/10/2018 08:59]
Virgin have supplied the following reason for outage:
"In relation to the issue identified in the London area regarding loss of service. This issue was fully restored at 20:43 yesterday evening when a faulty DC output breaker was discovered at our Hayes hubsite and services were moved away from it onto a different output breaker. All services have been stable since that time."
Completed [10/10/2018 23:57]
Resolved [09/10/2018 12:05]
All services are back working now.
Resolved [02/10/2018 09:47]
Resolved [25/09/2018 12:11]
This issue is fully resolved now.
Resolved [09/09/2018 22:02]
Earlier this evening, we experienced an issue with our core SQL cluster which prevented access to our webmail interfaces and access to our Control Panel. This was resolved around 21:30 BST.
Completed [09/09/2018 22:03]
Work completed around 2AM BST.
Resolved [05/07/2018 16:54]
This issue appears to be resolved now, although we are monitoring the situation carefully.
Reason For Outage - TalkTalk identified an issue with a third party peering provider, Iomart, who incorrectly advertised a subnet. This was a highly unusual event, and hopefully one we never see repeated.